Website Fulfillment Policy


Service Overview


We provide professional website design and development services specifically tailored for authors. Our services include custom website creation, implementation, and delivery according to agreed-upon specifications.


Project Timeline and Delivery


1. Initial Consultation (1-2 business days)

  • Review client requirements
  • Discuss design preferences
  • Define project scope


2. Project Proposal (3-5 business days)

  • Detailed scope of work
  • Timeline estimates
  • Cost breakdown
  • Deliverables list


3. Development Phase (2-6 weeks, depending on project scope)

  • Design mockups
  • Website development
  • Content integration
  • Client feedback and revisions


4. Testing and Launch (1-2 weeks)

  • Quality assurance
  • Mobile responsiveness testing
  • Browser compatibility testing
  • Website launch


Payment Terms

  • 50% deposit required to commence work
  • Remaining 50% due upon project completion
  • Additional revisions beyond agreed scope billed at hourly rate
  • Payment accepted via credit card, bank transfer, or other approved payment methods


Deliverables

Clients will receive:

  • Fully functional website
  • Access to content management system (if applicable)
  • Training documentation and instructional videos
  • Login credentials
  • 14 days of post-launch technical support


Revision Policy

  • One round of revisions included in base price
  • Additional revision requests charged at standard hourly rate
  • Major scope changes may require new project proposal


 Cancellation and Refund Policy

  • Projects cancelled before development: 80% of deposit refunded
  • Projects cancelled during development: Prorated refund based on work completed
  • No refunds after website launch
  • 14-day notice required for project cancellation


Support and Maintenance

  • 14 days of complimentary post-launch support
  • Optional ongoing maintenance packages available
  • Emergency support available at premium rates
  • Response time within 24-48 hours for standard support requests


Client Responsibilities

  • Provide necessary content (text, images, brand assets)
  • Review and approve deliverables within specified timeframes
  • Maintain regular communication
  • Provide hosting and domain credentials if applicable


Intellectual Property

  • Client retains rights to their content and branding
  • Developer retains rights to custom code and development frameworks
  • Third-party assets licensed according to respective terms


Quality Guarantee

We guarantee:

  • Mobile-responsive design
  • Cross-browser compatibility
  • SEO-friendly structure
  • Secure development practices


Contact Information

Support Email: [email protected]

Business Hours: 10 AM - 4 PM

Response Time: Within 24 hours during business days